Refund policy
This Return and Refund Policy explains how returns, refunds, and exchanges are handled for purchases made from Mens Outlet House.
Return Window
Customers may request a return within 30 days of receiving their order.
Return Eligibility
To be eligible for a return, the item must be:
- Unused, unworn, and undamaged
- In its original condition
- Returned with all original packaging, labels, and tags, where applicable
- Accompanied by the order number or proof of purchase
Non-Returnable Items
For hygiene, safety, or product-condition reasons, the following items may not be eligible for return unless they arrive damaged, defective, or incorrect:
- Items that have been worn, washed, altered, used, or damaged by the customer
- Items returned without original packaging or tags, where applicable
- Final sale items, if clearly marked as final sale at the time of purchase
- Gift cards, if offered
How to Start a Return
Before sending any item back, please contact our customer support team to request return instructions.
Email: info@mensoutlethouse.com
Phone: +1 740-757-6207
Please include your order number, the item you wish to return, and the reason for the return. If the item is damaged, defective, or incorrect, please include clear photos showing the issue.
Return Shipping Costs
Original shipping is free for all orders within the United States.
Return shipping costs are the responsibility of the customer unless the item received is defective, damaged, or incorrect.
Return Address
Returns should only be sent after you have contacted us and received return instructions.
Mens Outlet House
6101 S County Line Rd
Willowbrook, Illinois 60527
United States
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.
We will review the issue and provide an appropriate solution, which may include a replacement, refund, or other suitable resolution.
Refund Process
Once your returned item has been received and inspected, we will notify you whether the return has been approved or rejected.
If approved, the refund will be processed to your original payment method within 7 days.
Please note that your bank, credit card company, or payment provider may require additional time to post the refund to your account.
Exchanges
If you would like to exchange an item for a different size, color, or product, please contact us first so we can confirm availability and provide instructions.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.
If the order has already been dispatched, you may need to wait for delivery and follow the standard return process.
Refused Deliveries and Incorrect Addresses
If a package is refused, unclaimed, or cannot be delivered due to an incorrect or incomplete address provided by the customer, additional return handling or reshipping costs may apply.
Contact Information
If you have questions about returns or refunds, please contact us:
Mens Outlet House
Email: info@mensoutlethouse.com
Phone: +1 740-757-6207
Address: 6101 S County Line Rd, Willowbrook, Illinois 60527, United States