Frequently Asked Questions
Clear answers on ordering, shipping, returns, and contact.
Shipping & Delivery
How much does shipping cost? Free
Shipping is free within the United States. There is no minimum order value and no additional shipping cost at checkout for eligible U.S. orders.
Where does Mens Outlet House ship? +
We currently ship exclusively within the United States. We do not offer international shipping at this time.
How long does delivery take? +
Processing time is typically 1–2 business days, Monday through Saturday. Orders placed before 3:00 PM Eastern Time (New York Time) begin processing on the same business day. After dispatch, standard delivery usually takes 4–7 business days, Monday through Saturday.
Will I receive shipment tracking? +
Yes. Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available. Tracking information may take up to 24–48 hours to update after shipment confirmation.
Returns & Refunds
How does the return process work? +
You can request a return for unused, unworn, and undamaged items within 30 days of receipt. Please contact us before returning any item via email at info@mensoutlethouse.com so we can provide the correct return instructions.
Who pays the return shipping costs? +
Return shipping costs are the responsibility of the customer unless the item received is defective, damaged, or incorrect. If an item was delivered incorrectly or is defective, please contact us with your order number and clear photos of the issue.
When will I receive my refund? +
After we receive and inspect the returned item, approved refunds are processed within 7 days to the original payment method. Your bank, credit card company, or payment provider may require additional time to post the refund.
Contact
How can I reach customer service? +
Email: info@mensoutlethouse.com
Phone: +1 740-757-6207
Hours: Monday – Saturday, 8:00 AM – 7:30 PM Eastern Time
Business Address:
Mens Outlet House
6101 S County Line Rd
Willowbrook, Illinois 60527
United States
Phone: +1 740-757-6207
Hours: Monday – Saturday, 8:00 AM – 7:30 PM Eastern Time
Business Address:
Mens Outlet House
6101 S County Line Rd
Willowbrook, Illinois 60527
United States